![]() ![]() ![]() Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Intermediate knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.Advanced knowledge of basic mathematics to solve problems and account for large sums of money.This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Advanced knowledge of principles and processes for providing customer and personal services.Demonstrate good risk management decisions, including displaying solid knowledge of CNB policies for fraud prevention and robbery.Promote strong customer and client interactions to build relationships.Comply and stay current with applicable laws and regulations.Sort and file deposit slips and checks.Identify transaction mistakes when debits and credits do not balance.Answer telephones and assist customers with their questions as needed or direct customer to the appropriate department for assistance.Process transactions such as loan payments, money orders, cash advances, and traveler's checks.Attempt to resolve problems or discrepancies concerning customers' accounts.Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.Enter customers' transactions into the teller system to record transactions and issue computer-generated receipts.Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.Calculate daily transactions and balance currency, coin, and checks in teller drawer.Tellers are responsible for accurately processing routine customer financial transactions and providing outstanding customer service. ![]()
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